Privacy Policy

1. Introduction

Aldwyn is committed to protecting your privacy and handling your personal data responsibly. This policy describes our practices regarding data collection, usage, storage, and protection in accordance with Singapore's Personal Data Protection Act (PDPA) and other applicable regulations.

We recognize that trust forms the foundation of our client relationships. Your decision to share personal information with us carries an obligation that we take seriously. This policy aims to provide clarity about our data practices so you can make informed decisions about engaging our services.

2. Data We Collect

In the course of providing real estate rental services, we collect several categories of personal information:

Contact Information

• Full name and preferred forms of address
• Email addresses and telephone numbers
• Current residential address
• Mailing address if different from residential

Property Search Criteria

• Preferred neighborhoods and districts
• Budget parameters and rental range
• Property type and size requirements
• Timing and urgency considerations
• Lifestyle preferences affecting property selection

Financial Information

• Employment details relevant to lease applications
• Income information when required for lease approval
• References from previous landlords or employers
• Payment preferences for our service fees

Communication Records

• Correspondence via email, phone, or in-person meetings
• Notes from consultations and property viewings
• Documentation exchanged during the rental process
• Feedback provided about our services

Website Usage Data

• Information collected through cookies and similar technologies
• Pages visited and time spent on our website
• Device and browser information
• IP addresses and general location data

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent

When you engage our services, you provide consent for us to collect and use your information to facilitate your property search and rental process. You may withdraw this consent at any time, though this may limit our ability to continue providing services.

Contract Fulfillment

Processing your data is necessary to deliver the services you've requested. This includes property research, viewings coordination, lease negotiation, and related activities outlined in our service agreements.

Legitimate Interest

We have legitimate business interests in processing certain data, such as improving our services, maintaining client records, and ensuring service quality. We balance these interests against your privacy rights.

Legal Obligations

In some cases, we must process data to comply with Singapore's legal and regulatory requirements, including tax obligations and professional conduct standards.

4. How We Use Your Data

Your personal information serves specific purposes related to our real estate rental services:

• Conducting property research aligned with your stated criteria
• Coordinating property viewings and facilitating owner communications
• Providing guidance during your evaluation and decision process
• Managing lease negotiations and documentation procedures
• Maintaining records of our professional engagement
• Communicating updates and responding to inquiries
• Improving our service delivery based on client feedback
• Fulfilling legal and regulatory compliance obligations
• Protecting our legitimate business interests and rights

5. Data Retention

We retain personal information for defined periods based on data type and purpose:

• Active Client Records: Maintained throughout our engagement and for three years following service completion
• Financial Records: Retained for seven years to comply with tax and accounting regulations
• Communication Logs: Kept for two years after final contact to address any subsequent questions
• Marketing Preferences: Stored until you request removal from our communications

When retention periods expire, we securely delete or anonymize data so it no longer identifies you. We may retain certain information longer if required by law or for legitimate business purposes such as dispute resolution.

6. Data Protection Measures

We implement multiple safeguards to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Access controls limiting who can view client information
• Regular security assessments and updates to our systems
• Staff training on data protection responsibilities
• Secure disposal procedures for physical and digital records
• Confidentiality agreements with all team members

While we strive to protect your data, no system can be completely secure. We encourage you to use caution when sharing sensitive information electronically and to contact us immediately if you suspect any unauthorized access to your data.

7. Your Rights

Under Singapore's Personal Data Protection Act, you have several rights regarding your personal information:

Right to Access

You may request copies of the personal data we hold about you. We will provide this information in a commonly used format within a reasonable timeframe.

Right to Correction

If you believe we hold inaccurate or incomplete information about you, you may request corrections. We will update our records promptly upon verification.

Right to Withdraw Consent

You may withdraw your consent for us to process your data at any time. This may affect our ability to continue providing services, and we will explain any implications before processing your withdrawal.

Right to Data Portability

Where technically feasible, you may request that we transfer your data to another service provider in a structured, commonly used format.

Right to Object

You may object to certain types of data processing, particularly for direct marketing purposes. We will honor such requests unless we have compelling legitimate grounds to continue processing.

8. Third-Party Services

In the course of providing our services, we may share your information with select third parties:

• Property Owners and Managers: We share relevant information to facilitate property viewings and lease arrangements
• Legal Professionals: When needed for lease review or documentation preparation
• Service Providers: Companies assisting with technology infrastructure, communications, or business operations
• Regulatory Authorities: When required by law or professional conduct regulations

We require third parties to maintain confidentiality and use your information only for specified purposes. We do not sell your personal data to marketing companies or other commercial entities.

9. International Data Transfers

Your personal information is primarily stored and processed in Singapore. In limited circumstances, data may be transferred to service providers in other jurisdictions. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with Singapore's data protection standards.

10. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about our cookie practices, including how to manage your preferences, please review our Cookie Policy.

11. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When material changes occur, we will notify you via email or prominent website notice. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued engagement with our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Information

For questions about this privacy policy or to exercise your data protection rights, please contact us: